How feedback is collected and used
Read "Providing feedback" to understand feedback from a user perspective.
Where to find this feedback
Zive does allow Moderators to review the feedback that has been provided by the users via the Feedback section in the workspace moderation (ADD LINK). This section gives Moderators a list of all previously provided user feedbacks and may be used to understand user behavior and guide actions for improvement.
How feedback can be used
Generally, feedback is a valuable insight to understand the behavior of the users of your Zive platform as well as how satisfied they are with certain results. In order to get the most value out of this feedback we recommend to:
Promote the functionality and encourage users to provide feedback whenever something appears to them.
Regularly review the feedback that you received from your platform users
If feedback is used correctly it can help you to identify ways to improve the platform experience for your entire organization, e.g. by:
Address outdated, irrelevant or wrong content, e.g. with exclusion rules
Understand which content is accessed regularly and might be a good example
Understand how well your colleagues get on with the platform functionalities
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