A knowledge collection assembles specific knowledge and content from anywhere in your organization in a central place. Each knowledge collection relates to a specific topic, department, project, product, or customer.

Example collection:

You can access the knowledge collections of your Zive workspace by clicking on the "Knowledge" button in the main navigation.

As a user, you will probably have some specific knowledge collections that are particularly important to you. When you open a knowledge collection you can mark a collection as your favorite so that it appears more prominently on top of the collection overview page. Your favorite collections will also rank higher in the Zive Search and will be used more likely by the Zive Assistant when generating answers for you.

By default, all knowledge collections are public and accessible to all users of your Zive workspace. However, when a user opens a knowledge collection that contains content items they don't have access to (or that they have lost access to due to changes in the source system permissions), they will not have access to these items through the collection. Instead, a placeholder will be shown.

However, moderators do have the option to temporarily hide a collection from normal users, for example during the phase where the collection is being prepared and before it's ready to be launched.

Users with the global "Moderator" role are generally responsible for managing knowledge collections. However, for each collection, a set of additional collection managers can be defined who will be able to manage only the content of the collection.

Here's an overview of the applicable permissions:

Both global moderators and the chosen collection managers can change the content of a collection. Specifically, they can add, edit, and remove sections and according items for these sections. Any changes that you make in the edit mode are only saved and published once you close the edit mode. That gives you the chance to prepare your collection as you please without people seeing your work in progress.

There are three types of content that can be added to a collection:

All sections are sorted alphabetically by default. If you want to sort your sections manually, you can prefix their names with numbers, e.g. "1) First section".

The content items that are added to a section are also sorted alphabetically by default. However, you are able to pin certain items to the top using the pin icon.