For a general introduction to Zive Agents as a feature take a look at our dedicated help article.
Zive Agents have a lot of power and can boost your productivity to a whole new level. Still it might be difficult to find a starting point and create the first agents. Ideally, this article should give you new perspectives on agents and sparks ideas on how you can unlock their full potential.
1. Why Use Zive Agents?
While the Zive Assistant can greatly cover general tasks and adhoc requests, in comparison Zive Agents bring a few benefits and additional capabilities:
Tailored to use cases: Zive Agents can be designed for a particular task, process, or knowledge area, ensuring more relevant and accurate responses.
Simplifies complex tasks: Even inexperienced users can handle complex or multi-step tasks with simple prompts, thanks to pre-instructed agents.
Consistency: Agents provide standardized answers and approaches, reducing variability and ensuring quality.
Knowledge encapsulation: Agents can “remember” and apply company-specific guidelines, templates, or tone of voice.
Accessibility: Specialized agents make expert knowledge available to everyone, regardless of their background or experience.
2. Types of agents
Before we look at concrete examples, let's start one level above and take a look at different ways to think about agents. This will help us later to derive concrete ideas.
Task-oriented agents: Focused on performing a tasks or workflows, considering specific context and/or following a specific process.
Persona-based agents: Mimic a specific role or expertise, such as an IT support agent or a legal FAQ assistant.
Behavior-based agents: Apply a specific style, tone, or approach across multiple use cases (e.g., always respond formally, always provide step-by-step instructions).
Of course these different types you could specific this even further, and not always clearly separated those types, but it helps to think in different directions how users could benefit.
3. Questions to help you identify which agents to create
Considering the types, there are some questions that might help you identify, what kind of agents you, your team or your entire organization would benefit from:
Which processes or tasks are time-consuming or error-prone?
Which recurring tasks do we face most frequently?
What are recurring requests towards me and my team?
--> Might inspire you to build Task-oriented agents
What are the most frequent or repetitive questions asked by employees?
Which roles or departments could benefit from a dedicated assistant?
Where do employees need guidance, orientation, or best practices?
--> Might inspire you to build Persona-based agents
Where is it important to ensure a specific style, tone or approach?
Do you frequently expect a specific attitude (e.g. critical) from AI?
--> Might inspire you to build Behavior-based agents
4. Example agents
Agent | Description |
Call Preparation Agent | Combines internal and external research about a lead/customer and providing required information exactly how its needed. |
Financial Reporting Agent | Creates your recurring financial reports, by researching the relevant numbers and considering your standards and formats. |
Weekly Update Writer | Creates personal or team specific updates based on internal developments and a web search about relevant trends and updates. |
Project Summary Creator | Summarizes project documents or updates into a standardized format. |
HR Policy Explainer | Based on the selected context, immediately provides precise answers to all employees about administrative questions. |
Legal FAQ Assistant | Covers missing resources or legal expertise by performing legal research and assessing situations from a legal perspective, e.g. contracts. |
OKR Buddy | A personal OKR coach helping to understand the method and supports with drafting, reviewing and challenging OKRs. |
Formal Email Drafter | Drafts and reviews emails that require a specifically formal tone and a high-level wording. |
Devils Advocate | Instructed to critically review content or ideas and challenge them by taking the opposite position. |